I only received part of my order, what should I do if something's missing?Updated a month ago

If you have placed an order for a product that comes in two separate boxes or you have ordered multiple items, each parcel will have its own tracking information.
You can find the extra tracking numbers on the ‘Other Parcels in this Shipment’ tab in the UPS tracking link, in which you will be able to see the status of each parcel.

Usually, tracking events start showing 24-48 hours after your order leaves the warehouse.

If you want us to dig a little more, send us an email [email protected] and we will investigate for you.